Quality Certifications are today a key element for international recognition of the proficiency of any firm.
The Firm, following the guidelines of the ISO 9000 certification, has introduced practices and procedures for the development and improvement of the way we work. Just to mention some of them, the Firm applies:
a document management system organized in manuals, procedures and records
the use of quality policy objectives and indicators
the use of job descriptions and organization charts
measurements of customer satisfaction
the nonconformity management
the management of internal audits