Paolo Soro

Safer e-Commerce

Commission and four online marketplaces sign a Product Safety Pledge to remove dangerous products.

Four major online marketplaces, Alibaba (for AliExpress), Amazon, eBay and Rakuten - France have signed today a commitment for faster removal of dangerous products sold on their online marketplaces.

Thanks to a dialogue facilitated by the European Commission, these four major online companies have committed to responding to notifications on dangerous products from Member State authorities within two working days and take action on notices from customers within 5 working days.

Online sales represented 20% of the total sales in 2016 in the EU (Eurostat).

More and more of the dangerous products notified in the Rapid Alert System are sold online.

This shows the need for all online marketplaces to continue and further step up their efforts when it comes to removing dangerous products.

The EU e-Commerce Directive introduces notice and take-down procedures for problematic content online, but it does not regulate them in detail.

Concretely, Alibaba Group (for AliExpress), Amazon, eBay and Rakuten-France commit to taking the following measures:

React within two working days to authorities' notices made to the companies' contact points to remove listings offering unsafe products. Companies should follow-up and inform the authorities on the action taken.

Provide a clear way for customers to notify dangerous product listings. Such notices are treated expeditiously and appropriate response is given within five working days.

Consult information on recalled/dangerous products available on the EU Rapid Alert System for dangerous non-food products and also from other sources, such as from enforcement authorities and take appropriate action with respect to the products concerned, when they can be identified.

Provide specific single contact points for EU Member State authorities for the notifications on dangerous products and for the facilitation of communication on product safety issues.

Take measures aimed at preventing the reappearance of dangerous product listings already removed.

Provide information/training to sellers on compliance with EU product safety legislation, require sellers to comply with the law, and provide sellers with the link to the list of EU product safety legislation.

Source: EU Commission News

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